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Saturday, June 18 • 9:00am - 9:45am
‘Braving Difficult Conversations: Building a Healthy Workplace Culture in Light of Conflict’ (On Demand)

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Workplace conflicts happen everywhere, and ignoring them can be very costly. A good place to start in understanding conflict is by realizing that conflict is actually normal and healthy. Experts have found that the most effective teams are those in which members feel safe enough to disagree with one another. Difference is at the heart of conflict, so it’s important to explore areas where we as information professionals often don’t align. Is there a diverse population that you are afraid of? Uncomfortable working with or being around? Is this due to a difference in your background? One of the biggest drivers of conflict is when we misinterpret others’ intentions. We often confuse our interpretations or assumptions about the beliefs of others with their actual intent. This session will explore understanding conflict and managing difficult conversations in light of conflict due to differing values and biases.

avatar for Dr. Michele A. L. Villagran

Dr. Michele A. L. Villagran

CEO, CulturalCo, LLC
Dr. Michele A. L. Villagran is based in the Los Angeles area and serves as a CEO of CulturalCo, LLC consulting in areas of diversity & inclusion, cultural competency and cultural intelligence, emotional intelligence, and conflict management. Additionally, Dr. Villagran is an Assistant... Read More →

Saturday June 18, 2022 9:00am - 9:45am EDT
Columbia Hyatt Regency Baltimore